Revision Policy
We provide revisions depending on the package you selected. Customers can ask us for unlimited
free revisions and we will revise their content without any additional charges provided that the
content and concept remain the same. Revision Turnaround Time would be 48 hours.
FAIR USAGE POLICY:
Since we provide unlimited revisions and ensure you get the maximum out of our services, we mean
a maximum of 30 revisions on a project after which it will cost more.
Refund Policy / Money Back Guarantee
Our refund and cancellation policies are made to provide maximum security to the Client and
Company. The following terms will be applied in the event an order is canceled unless American
Webbuilderscancels or terminates your contract for a reason other than breach or
non-performance.
All refund requests will be fulfilled as per the following arrangement:
General Refund Policy
- Cancellation: You are eligible for a full refund (less a 10% processing fee) if the order is
canceled within 24 hours of order placement. This policy will not be applicable if the
initial contents/designs are delivered or revisions are requested within the mentioned
timeframe. Similarly, no refund requests due to a change of mind will be entertained after
the mentioned timeframe.
- Pre-delivery Refund: If a request for a refund is made before the delivery of the initial
content(s), then you would be eligible for a Full Refund (less 10% service & processing fee).
- Post-delivery Refund:
- If a request for a refund is made within 48 hours of the initial content delivery, you
would be eligible for a 66% refund (less 10% service & processing fee).
- If a request for a refund is made between 48- 120 hours of the initial content delivery,
you would be eligible 33% refund (less a 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial content delivery,
however, since we believe in 100% customer satisfaction, you're encouraged to contact us
in case of any concern.
- Order Inactivity: No refund request will be entertained if you have not taken any action on
your order for 30 days after placing your order. However, if you want to reactivate your
content order, you will be charged a certain fee depending on your project.
- Final Deliverables: No refund requests will be entertained after the final files have been
delivered.
- Custom Packages: For American Website Agency, a custom package refund will be applicable as it
is for single packages. For example, if you order a logo and book cover design service and
approve the logo, you can claim a refund for the book cover design service only at the time
of initial content.
- Refund Reasons: A refund request will need to have a valid reason which must be qualified
against the content brief and customer feedback for revisions. Unless a concept has not been
contented according to the brief, a refund will not be given, however, further revisions will
be provided until complete satisfaction.
- Good Faith: Money-back guarantee is based on the term that the order is placed in good
faith. When a customer has placed content orders with more than one content agency for the
same job to claim a refund, we do not consider it good faith. In such a case, we reserve the
right to decline a refund request.
- Customer Feedback: All content jobs require customer feedback before finalizing the content,
therefore it is only fair that the customer gets involved and provides feedback to get the
desired results.
- Unique Content: 100% unique content guarantee entitles you to re-draw if our contented book
cover is found considerably similar to another book cover concept that may already exist. Any
resemblance to an existing concept will be merely a coincidence and American Website Agency will
not accept any responsibility or claim of any compensation in such a case. It is the client's
responsibility to get their artwork copyrighted.
Specific Service Refund Policies
- Book Cover Design: No refund request will be entertained after the final book cover design
has been approved or revision are requested.
- Audiobook Publishing: No refund request will be entertained after the audiobook production
process has started (e.g., narration, editing, mastering).
- Book Publishing: No refund request will be entertained after the book has been formatted for
publishing or after the book has been uploaded to the publishing platform.
- Book Printing: No refund request will be entertained after the book printing process has
started.
- Book Writing: No refund request will be entertained after the initial draft of the book has
been delivered.
- Book Editing: No refund request will be entertained after the editing process has started.
- Video Animation: No refund request will be entertained after the designing of the
storyboard.
- Audio Content: No refund request will be entertained after the voiceover process has started
for any form of video or audiobook, etc.
- Logo Design: No refunds are available after the final logo design has been approved.
- Website Design & Development: No refunds are available after website development is complete
or launched.
All refund requests should be communicated to the support department. American Website Agency,
based on the violation of your user agreement reserves the right to approve/disapprove your
request on an individual case-to-case basis.
How to claim your refund
To ensure your refund request is approved, please make sure you meet the following requirements
- Claim your refund specifying your concern by contacting us via any of the following two
modes:
- Live Chat
- Email
We will try to resolve your concern with our revision policy immediately or else will email you
a refund request approval from our refund department. After the refund, your content rights
would be obtained by American Website Agency and you would not be able to display any version of
the content sent by the company. Let us also specify that:
- Since the content rights would now be transferred to the company, you agree that you will
have no right (direct or indirect) to use any response or other content, work product, or
media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies American Website Agencywould
share Copyright Acquisition information for the refunded contents that would restrict the
re-use of the contents as original contents in the future. If you have any questions or
concerns about our Refund Policy, please contact us by clicking here
